Booking Terms & Conditions
These Terms and Conditions (the “Terms”) govern all bookings made through eastertrip.com (the “Website”). By completing a booking, the Client accepts these Terms in full.
1. Parties and Definitions
• “Company” / “We” / “Us” refers to the operator of eastertrip.com, a licensed travel agency registered in the People’s Republic of China (PRC).
• “Client” / “You” refers to the person who makes a booking and every person on whose behalf a booking is made.
• “Tour” refers to the itinerary, package, transport, accommodation and related services described on the Website and confirmed in the Booking Confirmation.
2. Formation of Booking
• All bookings are subject to availability and confirmation by the Company.
• A booking becomes legally binding only when all of the following conditions are met: (a) the Client submits the online booking form or otherwise accepts these Terms; (b) the Company issues a written Booking Confirmation by email or through the Website; and (c) the required deposit is received in full.
3. Prices and Payment
• All prices are quoted in US Dollars (USD) unless expressly stated otherwise. Payments in Chinese Yuan (CNY) are accepted and converted at the prevailing exchange rate on the date of payment.
• Prices cover only the items expressly listed in the itinerary as included.
• A non-refundable deposit of 30% of the total price is due within 3 business days of the Booking Confirmation.
• The balance is due no later than 14 days before the tour start date (or 30 days for custom private tours).
• Accepted payment methods: online card (Visa, Mastercard, UnionPay), international bank transfer, Alipay and WeChat Pay. The Client bears all bank transfer and remittance fees.
4. Inclusions and Exclusions
• Included: the items listed in the itinerary (e.g., hotels, transport, entrance tickets, meals and English-speaking guide, as specified).
• Excluded unless expressly stated: international and domestic flights, visa fees, travel insurance, meals not listed, personal expenses, gratuities, and optional activities.
5. Changes Requested by the Client
• Changes requested after confirmation are subject to availability and may incur administrative fees.
• Significant changes may be treated as a cancellation of the original booking and a rebooking, in which case the cancellation provisions in Article 6 apply.
6. Cancellation and Refund Policy
The following cancellation schedule applies per person:
Notice given before departure | Refund / forfeiture |
More than 30 days | Deposit refunded less a 5% administrative fee |
15 – 30 days | 30% of the total price forfeited |
7 – 14 days | 50% of the total price forfeited |
Fewer than 7 days | No refund |
No-show | No refund |
Refunds are processed within 15 business days to the original payment method. Certain services (e.g., show tickets, internal flights, peak-season hotels) may carry non-refundable terms notified at the time of booking.
7. Changes by the Company
• The Company reserves the right to modify itineraries due to weather, traffic, government policy or unforeseen circumstances.
• Where a significant change is required, the Company will offer a reasonable alternative or a refund of the affected services.
8. Force Majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, strikes or government restrictions. Where a tour is cancelled due to force majeure, the Company will refund recoverable costs and assist with rearrangements, but accepts no further liability.
9. Client Responsibilities
• The Client is responsible for obtaining valid passports and visas and for complying with entry, health and customs requirements.
• The Client must provide accurate personal information (full name as on passport, date of birth, nationality) at the time of booking; incorrect details may invalidate tickets and remain the Client’s responsibility.
• The Client must follow the guidance of our guides and observe local safety rules.
10. Travel Insurance
Comprehensive travel insurance (including medical, cancellation and baggage cover) is strongly recommended and is the Client’s responsibility unless expressly included in the Tour.
11. Limitation of Liability
• The Company acts as a travel arranger and, to the extent permitted by law, is not liable for loss, damage, injury or delay arising from the acts or omissions of independent suppliers (airlines, hotels, transport operators) or from the Client’s own actions.
• The Company’s total liability in respect of any claim is limited to the total amount paid for the affected services.
12. Complaints
Any complaint must be reported to our representative immediately during the Tour and confirmed in writing within 14 days after the Tour ends, so that the Company may investigate and resolve it.
13. Data Protection and Privacy
Personal data provided is processed solely for booking, travel arrangements and communication, in accordance with applicable privacy laws. The Company does not sell personal data to third parties.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the People’s Republic of China. Any dispute shall first be resolved through friendly negotiation; failing that, the dispute shall be submitted to the competent court at the Company’s registered place of business.