Cancelation & Refund
| |  |
Plans change — and that is completely normal. If your travel arrangements need to be revised or called off, this page explains exactly how cancellation and refunds work with Eastertrip.com. Please read it through before making any changes, and feel free to contact us if anything is unclear.
How to Cancel My Booking
When You Cancel (Before Departure) | Refund You Will Receive |
More than 30 days (excluding the 30th day) | 100% refund |
15–30 days (including the 30th, excluding the 15th) | 90% refund |
7–14 days (including the 14th, excluding the 7th) | 70% refund |
2–6 days (including the 6th, excluding the 2nd) | 50% refund |
0–1 day (the day before departure and the departure day) | No refund (100% charge) |
No-show or cancellation after tour commences | No refund (100% charge) |
Put it in writing. Every cancellation request must reach us in written form, sent by email or fax. Please include your booking reference number, full name, contact details, and a clear statement that you wish to cancel.
Phone calls won’t do. Cancellations communicated by phone, voicemail, or face-to-face conversation cannot be accepted or processed.
When does it take effect? Your cancellation becomes official on the business day (Beijing time) on which we receive your complete written notice. Notices arriving on weekends or public holidays count as received on the following business day.
Refund Policy: How Much You Get Back
Understanding the timeline:
All periods below are counted in calendar days, with your departure date as Day 0.
Example: for a tour departing on May 15, May 14 falls into the 0–1 day band, May 13 is one day out, May 8 is six days out (within the 2–6 day band), May 1 is 14 days out (within the 7–14 day band), and so on.
Refunds are calculated on the total amount you actually paid for the tour package, before separately collected fees such as insurance or visa services are considered.
Third-Party Supplier Cancellation Charges
Parts of your trip — international flights, cruises, and similar services — are operated by independent suppliers. These companies apply their own cancellation rules, and their fees may differ from ours.
If cancelling brings extra charges, penalties, or service fees from these suppliers, we deduct them from your refund first. Should these costs be larger than the amount refundable, you may receive no refund at all, and we may ask you to cover the difference.
At the time of booking, your travel advisor will point out items that are typically non-refundable — for example, promotional airfares, cruise cabins, or peak-season hotels. These may be governed by separate agreements.
Unused Services After Tour Commencement
Once your tour is underway — beginning with the first service provided, such as airport pickup, hotel check-in, or the first scheduled activity — no refund or credit is available for services you choose not to use. This covers early departures, late arrivals, missed meals, unused hotel nights, skipped attractions, and unused transport tickets, among others.
The only exception is when a service is not provided because of our own fault or events beyond anyone’s control (force majeure).
Refund Procedure and Timeline
Refund Process at a Glance
Step 1 — Send us your written cancellation notice to the email address or fax number shown on your booking confirmation.
Step 2 — We acknowledge your notice and confirm the cancellation within three business days, telling you the amount you can expect to receive.
Step 3 — We start the refund within 15 business days of confirming the cancellation. How quickly the money reaches you depends on your payment method — bank transfer, credit card, Alipay, WeChat Pay, and so on — and normally takes another 3 to 15 business days.
Special Cases
Partial cancellations — if you cancel only part of a booking (for instance, just the hotel), the refund is calculated separately under the relevant rules, and your travel advisor will confirm the amount in writing.
Promotional discounts — if your booking used a coupon or an early-bird rate, refunds are based on the net price you actually paid after the discount is deducted.
Travel insurance — if you purchased cancellation insurance, only the insurer’s terms apply, and this policy does not cover it.
Questions? Your travel advisor is only a message away — we are always happy to help.