Terms & Conditions
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These Terms and Conditions (the “Terms”) govern all bookings made through Eastertrip.com (the “Website”). By completing a booking, the Client accepts these Terms in full.
1. Parties and Definitions
“Company”, “We” or “Us” refers to the operator of Eastertrip.com, a licensed travel agency registered in the People’s Republic of China (PRC).
“Client” or “You” refers to the person who makes a booking and every person on whose behalf a booking is made.
“Tour” refers to the itinerary, package, transport, accommodation and related services described on the Website and confirmed in the Booking Confirmation.
2. Formation of Booking
All bookings are subject to availability and confirmation by the Company.
A booking becomes legally binding only when all of the following conditions are met: (a) the Client submits the online booking form or otherwise accepts these Terms; (b) the Company issues a written Booking Confirmation by email or through the Website; and (c) the required deposit is received in full.
For reference, a booking is normally completed in five steps: (1) choose a tour and submit a request online; (2) receive a proposal and quotation; (3) adjust the itinerary to suit your needs, free of charge; (4) confirm the booking; and (5) pay the deposit to complete the booking.
3. Prices and Payment
All prices are quoted in US Dollars (USD) unless expressly stated otherwise. Payments in Chinese Yuan (CNY) are accepted and converted at the prevailing exchange rate on the date of payment. Prices cover only the items expressly listed in the itinerary as included.
A non-refundable deposit of 30% of the total price is due within 3 business days of the Booking Confirmation. The balance is due no later than 14 days before the tour start date (or 30 days for custom private tours).
For early bookings made more than 90 days before the departure date, a deposit of 30% of the total tour fare is due, and the outstanding balance (70%) shall be paid 30 days prior to departure; generally, full payment is requested before your arrival in China.
Late bookings made within 45 days of the departure date are subject to availability and will only be accepted with full payment; the deadline for full payment is 15 days prior to departure.
Accepted payment methods include online card payment (Visa, Mastercard, UnionPay), international bank transfer, Alipay and WeChat Pay. The Client bears all bank transfer and remittance fees.
Once payment is made, the Client is requested to send a copy of the bank transaction receipt or stub to the Company to secure the booking. If payment is made by credit card, please complete the Credit Card Authorization Form provided by the Company. If payment is not received by the due date, the booking will be subject to cancellation.
Please note that the balance due date will appear on your invoice and no reminder for settlement will be sent. Failure to comply with the payment schedule may result in automatic cancellation of your reservation.
4. Inclusions and Exclusions
The following services are included in the tour price unless expressly stated otherwise in the itinerary:
China domestic airfare on an economy class basis, or train ticket(s) as specified in the itinerary, including airport construction fee and fuel surcharge;
Hotel or Yangtze cruise accommodation as specified in the itinerary, with daily Western or Chinese buffet breakfast, based on two adults sharing one standard twin-bed room or cabin. Solo travelers, or travelers who wish to occupy a twin-bed room or cabin alone, are required to pay a single supplement. A single room or cabin is subject to availability on prior request at an additional cost; if the recommended hotel is not available, it will be substituted by a similar one;
Transfers by air-conditioned vehicle between the airport or railway station, hotel and attractions as specified in the itinerary. Separate arrivals and departures will incur extra charges;
Chinese lunches and dinners in selected local Chinese restaurants as specified in the itinerary (L/D);
Experienced driver and English-speaking guide service on all normal sightseeing activities;
All entrance fees to scenic spots as shown in the itinerary. The final arrangement will be determined by local tour guides based on local circumstances beyond the Company’s control, and the Company will adhere to the original itinerary as accurately as possible;
Government taxes; and
Entry or travel permit application fees where applicable, such as the Tibet Travel Permit.
The following items are excluded from the tour price unless expressly stated otherwise:
International airfare or train tickets;
Visa fees, passport application or renewal fees;
Tips for guides, escorts, drivers, bellmen, etc. (recommended tipping: groups of 10 pax or above – US$3 per day for the local guide, US$2 per day for the driver, and US$4 per day for the national guide when one is necessary; FIT groups under 10 pax – US$4–8 per day for the local guide, US$2–4 per day for the driver, and US$6–10 per day for the national guide when one is necessary; luggage porters at the airport or hotel are usually tipped US$1–2 per piece depending on the luggage weight);
Personal expenses such as excess luggage fees, laundry, postage, communications and beverages;
Optional meals, shows and excursions, which will be added to the price if the Client wishes to take them;
Any costs arising from natural disasters, fires, weather, governmental and local authority orders, political change, strikes, war, riots, quarantine, customs regulations, or damage or injury caused by accidents beyond the Company’s control and incurred due to the Client’s actions violating the law; and
Any items not specified in the itinerary.
5. Quotation and Validity
All quotations are in US dollars and based on the exchange rate between CNY and USD in effect at the time of publishing; they are subject to change.
Quotations on the Website are also subject to change during Chinese festivals, national holidays or major events, when hotels may levy higher rates. Any such adjustment will be advised on a case-by-case basis. The following list is provided for reference:
National Holidays, Tourism Festivals & Events (for reference)
Period / Event |
Spring Festival (1st to 7th day of the first lunar month, date varies every year) |
Labor Day (1 May – 3 May) |
National Day (1 Oct – 7 Oct) |
F1 Grand Prix in Shanghai |
Canton Fair, Guangzhou (14 Apr – 6 May & 14 Oct – 6 Nov) |
International Confucius Culture Festival, Qufu (26 Sep – 10 Oct) |
Peony Festival, Luoyang (1 Apr – 8 May) |
Electronic Manufacturer Exposition China, Suzhou |
Ice and Snow Festival, Harbin |
Pingyao International Photography Festival, Pingyao (17 Sep – 25 Sep) |
10 Jul – 15 Aug, Hohhot |
1 Aug – 31 Aug, Lhasa |
25 Aug – 15 Sep, Xi’an |
8 Apr – 30 Apr, 1 Oct – 21 Nov & 30 Dec – 14 Jan, Hong Kong |
6. Changes Requested by the Client
Changes requested after confirmation are subject to availability and may incur administrative fees.
Alterations made before payment are processed free of charge. Alterations made after the deposit is paid – such as changes to the departure date or destination, or changes to the tours, activities or hotels – may incur extra expenses (such as cancellation fees and price differences). All expenses incurred by the Company in altering a booking are the responsibility of the Client, including all fees and charges levied by third parties such as cruise operators, airlines and hotels.
During the tour, any extra expenses caused by the Client’s own requests to change arrangements are also the responsibility of the Client.
Significant changes may be treated as a cancellation of the original booking and a rebooking, in which case the cancellation provisions in Article 7 apply.
7. Cancellation and Refund Policy
Written notice of cancellation must be received by the Company by email or fax; oral cancellation by phone will not be accepted. Unless otherwise specified by your travel advisor, the following cancellation schedule applies per person:
Cancellation Schedule (per person)
Notice given before departure | Refund / forfeiture |
More than 30 days | Deposit refunded less a 5% administrative fee |
15 – 30 days | 30% of the total price forfeited |
7 – 14 days | 50% of the total price forfeited |
Fewer than 7 days | No refund |
No-show | No refund |
Refunds are processed within 15 business days to the original payment method. Certain services (e.g., show tickets, internal flights, peak-season hotels) may carry non-refundable terms, which will be notified at the time of booking.
Additional cancellation fees, if applicable, imposed by service providers other than the Company (which may include, but are not limited to, banks or other payment platforms, airlines, cruises, hotels and railway companies) will be deducted from the amount to be refunded.
Traveler substitutions are considered reservation cancellations and are subject to the cancellation fees set out above.
After the tour has commenced, any unused services are neither refundable nor exchangeable (including, without limitation, hotel accommodation, air or train tickets, meals and admission fees) due to your early departure, late arrival or missed days on the tour.
8. Changes by the Company
The Company reserves the right to modify itineraries due to weather, traffic, government policy or unforeseen circumstances.
While the Company endeavors to offer all tours as described, it reserves the right to change the itinerary after negotiating with the Client if flight schedules or overland transportation change, or if events beyond the Company’s control make such amendments necessary. In such an event, any increase or reduction of the tour cost will be calculated and charged or refunded accordingly.
Where a significant change is required, the Company will offer a reasonable alternative or a refund of the affected services.
9. Force Majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, strikes or government restrictions. Where a tour is cancelled due to force majeure, the Company will refund recoverable costs and assist with rearrangements, but accepts no further liability.
10. Client Responsibilities
The Client is responsible for obtaining valid passports and visas and for complying with entry, health and customs requirements.
The Client must provide accurate personal information (full name as on the passport, date of birth, nationality) at the time of booking; incorrect details may invalidate tickets and remain the Client’s responsibility.
The Client must follow the guidance of our guides and observe local safety rules.
11. Travel Insurance
Comprehensive travel insurance (including medical, cancellation and baggage cover) is strongly recommended and is the Client’s responsibility unless expressly included in the Tour.
12. Limitation of Liability
The Company acts as a travel arranger and, to the extent permitted by law, is not liable for loss, damage, injury or delay arising from the acts or omissions of independent suppliers (airlines, hotels, transport operators) or from the Client’s own actions.
The Company’s total liability in respect of any claim is limited to the total amount paid for the affected services.
13. Complaints
Any complaint must be reported to our representative immediately during the Tour and confirmed in writing within 14 days after the Tour ends, so that the Company may investigate and resolve it.
14. Data Protection and Privacy
Personal data provided is processed solely for booking, travel arrangements and communication, in accordance with applicable privacy laws. The Company does not sell personal data to third parties.
15. Children Fare
The following is a general guide to children’s discounts. Please consult your travel advisor for details applicable to your booking:
Children Fare (per child)
Age | Percentage of the total price |
Children two years and under | 10% of the total price |
Children between two and five | 50% of the total price, based on an extra bed in an adults’ room upon request |
Children between six and eleven | 70% of the total price, based on an extra bed in an adults’ room upon request |
Children of twelve and above | 100% of the total price |
16. Governing Law and Dispute Resolution
These Terms are governed by the laws of the People’s Republic of China. Any dispute shall first be resolved through friendly negotiation; failing that, the dispute shall be submitted to the competent court at the Company’s registered place of business.