Booking & Signing Process
The online booking and signing flow consists of eight stages. It is designed to be completed entirely through the Website without the need for paper documents.
Eight-Stage Process
Step | Stage | What Happens | Client Action |
1 | Select & Enquire | Client browses tours and submits an enquiry or adds a tour to the cart. | Submit enquiry form / choose a tour |
2 | Quote & Proposal | Company confirms availability, sends a final quote, draft itinerary and these Terms. | Review and accept the quote |
3 | Booking Confirmation | Company issues a written Booking Confirmation and an invoice. | Accept the Confirmation |
4 | Signing | Client signs the Tour Contract electronically and accepts these Terms. | E-sign / tick “I agree to the Terms” |
5 | Deposit Payment (30%) | Online payment of the deposit is due within 3 business days. | Pay the deposit |
6 | Final Documents | Balance is due 14 days before departure; Company issues vouchers, itinerary and service details. | Pay balance and receive vouchers |
7 | Travel & Support | 24/7 assistance is provided during the Tour. | Enjoy the Tour |
8 | Review & Settlement | Post-tour follow-up, feedback collection and any refund processing. | Leave a review |
Signing Methods Available
• Online acceptance (recommended): ticking the box “I have read and accept the Booking Terms & Conditions” at checkout constitutes digital acceptance of the Contract.
• E-signature: a fillable PDF contract signed electronically (e.g., DocuSign / Adobe Sign or an integrated e-sign tool) for custom and private tours.
• Email confirmation: for simple standard bookings, a signed confirmation email reply may serve as acceptance.
• In-person / paper signing: for agency or corporate group contracts requiring stamps and manual signatures.